Terms & Conditions

Agreement to these Terms & Conditions

We are Independo GmbH, FN 610408 i, doing business as Independo (“Company”, “we”, “us”, or “our”), a company registered in Austria with its registered office at:

Lacknergasse 110
1180 Vienna
Austria

Our VAT identification number is ATU79787606.

We operate the website https://www.independo.app, the Independo mobile applications, web applications, and other related products and services that reference or link to these Terms & Conditions (collectively, the “Services”).

Our Services include digital tools and related professional services designed to support planning, communication, documentation, and associated workflows in accessible and inclusive ways. Depending on the product, service, or engagement, this may include calendar functionality, journal or diary-style features, documentation features, collaboration features, consulting services, training and education services, workshops, custom software development, project-based services, and other related offerings for individual users, families, organizations, business customers, and institutional partners.

You can contact us by e-mail at hallo@independo.app or by post at the address above.

These Terms & Conditions constitute a legally binding agreement between you, whether personally or on behalf of a legal entity (“you”), and Independo GmbH regarding your access to and use of the Services.

By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, you must not access or use the Services.

We may update these Terms & Conditions from time to time. If we make material changes, we may notify you in an appropriate way, for example through the Services or by email. The updated version will become effective when published, unless a different effective date is stated.

We recommend that you save or print a copy of these Terms & Conditions for your records.

Additional terms for business customers

If you purchase Services from us as a business customer, organization, or institutional client, additional business terms, project terms, order documents, or separately agreed contractual terms may apply. In the event of a conflict between these Terms & Conditions and such separately agreed business terms, the separately agreed business terms shall prevail to the extent of that conflict.

1. Our Services

The information provided through the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or would subject us to any registration requirement in that jurisdiction or country.

If you access the Services from outside the jurisdiction in which we operate, you do so on your own initiative and are solely responsible for compliance with applicable local laws, to the extent such laws apply.

2. Intellectual property rights

Our intellectual property

We own or license all intellectual property rights in the Services, including all source code, databases, functionality, software, designs, text, graphics, audio, video, photographs, trademarks, service marks, logos, and other content made available through the Services (collectively, the “Content”).

The Content is protected by copyright, trademark, and other intellectual property laws.

The Content is provided through the Services for your personal, non-commercial use or internal business purposes only, unless we expressly agree otherwise in writing.

The Services are subject to a reservation of use under Section 44b (3) sentence 1 dUrhG (no text or data mining) or comparable legal provisions of other jurisdictions, where applicable.

Permitted use of the Services

Subject to your compliance with these Terms & Conditions, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• access and use the Services, and
• download or print copies of content made available to you through the Services,

solely for your personal, non-commercial use or internal business purposes.

Except as expressly permitted in these Terms & Conditions, no part of the Services or Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, translated, transmitted, distributed, sold, licensed, or otherwise exploited without our prior written consent.

If you wish to make any use of the Services or Content beyond what is expressly permitted here, please contact us at hallo@independo.app.

We reserve all rights not expressly granted to you.

3. Your account, input, and content

Your account

To use certain parts of the Services, you may need to create an account. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account, unless such activity is caused by our breach of duty.

You must provide accurate, current, and complete information and keep it updated.

Your content

Depending on the Service, you may be able to create, upload, submit, organize, or share content such as text, images, audio, files, notes, journal content, documentation content, calendar content, or similar materials (collectively, “User Content”).

You retain ownership of your User Content, subject to the rights you grant to us below.

License you grant to us for User Content

To the extent necessary to operate, provide, maintain, improve, secure, and support the Services, you grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, display, format, adapt, and otherwise use your User Content.

This license is limited to what is reasonably necessary for:

• providing the Services to you and, where applicable, to your organization,
• enabling product functionality,
• synchronization and backup,
• securing, troubleshooting, and improving the Services,
• complying with legal obligations,
• enforcing these Terms & Conditions.

We do not claim ownership of your User Content.

We do not receive an unrestricted right to commercially exploit your User Content outside the operation and improvement of the Services unless we separately obtain your express permission.

Feedback and suggestions

If you send us feedback, suggestions, ideas, or similar input about the Services (“Feedback”), you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free right to use that Feedback for any lawful purpose, including improving or developing our products and services, without compensation to you.

4. User representations

By using the Services, you represent and warrant that:

1. the information you provide is true, accurate, current, and complete;
2. you will keep such information up to date;
3. you have the legal capacity to agree to these Terms & Conditions;
4. you are not under the minimum age required under applicable law to use the Services without the necessary permission of a parent or legal guardian;
5. you will not access the Services through automated or non-human means, except as expressly permitted by us;
6. you will not use the Services for any unlawful or unauthorized purpose; and
7. your use of the Services will comply with applicable law.

If you provide false, inaccurate, outdated, or incomplete information, we may suspend or terminate your account and refuse current or future use of the Services.

5. Registration and account names

If registration is required to use a Service, you agree to keep your password confidential and to be responsible for the use of your account.

We reserve the right to remove, reclaim, or change a username if we determine, in our reasonable discretion, that such username is inappropriate, misleading, obscene, or otherwise objectionable.

6. Purchases and payments

We may offer paid products, subscriptions, licenses, or features through the Services.

We may accept payment through one or more of the following methods, depending on the product and channel:

• credit or debit card,
• Apple Pay,
• Google Pay,
• bank transfer,
• in-app purchases via app stores,
• other payment methods made available through the Services.

You agree to provide current, complete, and accurate purchase and billing information for all purchases made through the Services. You also agree to promptly update your account and payment information as needed so that transactions can be completed and we can contact you if necessary.

All prices are stated in Euro, unless stated otherwise. We may add taxes where required by law. We may change prices at any time, subject to applicable law and, where relevant, prior notice.

If a purchase is subject to recurring charges, you authorize us or the applicable payment provider to charge your chosen payment method on a recurring basis until you cancel the relevant subscription or service.

We reserve the right to refuse or cancel any order, including where we suspect fraud, abuse, or unauthorized resale.

If payment is made by bank transfer after invoicing, payment is due within 14 days from receipt of the invoice, unless otherwise agreed in writing. Any bank charges or transfer costs are your responsibility.

If payment is not made on time, we reserve the right to suspend or deactivate access to paid licenses or Services after the applicable payment period has expired. Access may be restored after payment is received. To the extent permitted by law, we are not liable for interruptions resulting from such suspension due to non-payment.

Payments and subscription-related processing may involve third-party providers, including providers such as Stripe, Iaptic, Apple, Google, or their affiliated entities and subprocessors.

For more information on payment-related data processing, please see our Privacy Policy and Data Processing page.

7. Free trial periods

We may offer free trial periods or pilot access for certain Services or users.

Unless otherwise stated, a free trial or pilot does not create an obligation on us to continue offering the Service free of charge after the relevant period ends.

We reserve the right to modify, withdraw, or limit trial offers at any time, subject to applicable law.

8. Cancellation and termination by you

You may cancel a paid subscription at any time through your account settings, through the relevant app store, or by contacting us, depending on how the subscription was purchased.

Unless otherwise stated, cancellation will take effect at the end of the current paid period and you will continue to have access until that period ends.

If you are dissatisfied with the Services, you can contact us at hallo@independo.app.

9. Software

We may provide software, apps, web apps, or downloadable components for use in connection with the Services.

If such software is accompanied by a separate end user license agreement (“EULA”), that EULA will govern your use of the software. If no separate EULA applies, we grant you a limited, non-exclusive, revocable, personal, and non-transferable license to use the software solely in connection with the Services and in accordance with these Terms & Conditions.

Except as permitted by applicable law, you may not decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code of any software made available through the Services.

10. Prohibited activities

You may not access or use the Services for any purpose other than the purpose for which we make them available.

As a user of the Services, you agree not to:

• systematically retrieve data or content from the Services to create a database, collection, or directory without our written permission;
• trick, defraud, or mislead us or other users;
• circumvent, disable, or otherwise interfere with security-related features of the Services;
• use information obtained from the Services to harass, abuse, or harm another person;
• misuse our support channels or submit false reports;
• use the Services in violation of applicable law or regulation;
• upload or transmit viruses, malicious code, or other harmful material;
• interfere with or disrupt the Services or networks connected to the Services;
• attempt to gain unauthorized access to the Services or related systems;
• use automated systems such as bots, scrapers, or data-mining tools unless expressly permitted by us;
• use the Services to compete with us or to build a substantially similar product or service;
• sell, assign, or otherwise transfer your account without our consent;
• upload or share User Content that is unlawful, infringing, defamatory, abusive, discriminatory, fraudulent, misleading, or otherwise objectionable;
• infringe the intellectual property, privacy, or other rights of third parties.

You are solely responsible for ensuring that your use of symbols, media, or other content available through the Services is lawful in your jurisdiction and in your use case.

Where the Services offer optional access restrictions or PIN-based controls for certain content categories, it is your responsibility to configure and use those controls appropriately.

11. User Content standards

If you create or submit User Content, you represent and warrant that:

• you own the content or have all necessary rights, permissions, and licenses to use and share it through the Services;
• your User Content does not infringe the rights of any third party;
• your User Content complies with applicable law;
• your User Content is not false, misleading, defamatory, abusive, threatening, obscene, discriminatory, or unlawful;
• where identifiable persons appear in uploaded content, you have any required permissions or legal basis to share such content;
• your User Content does not violate the privacy, data protection, or publicity rights of any person.

We reserve the right, but not the obligation, to remove, restrict, or disable User Content that we reasonably believe violates these Terms & Conditions, applicable law, or the rights of others.

12. Mobile application license

License to use the app

If you access the Services through a mobile app or web app, we grant you a limited, revocable, non-exclusive, non-transferable right to install and use the relevant application on devices owned or controlled by you, solely in connection with the Services and in accordance with these Terms & Conditions.

You may not:

1. decompile, reverse engineer, disassemble, or otherwise derive the source code of the application, except where permitted by law;
2. modify, adapt, translate, or create derivative works from the application, except where permitted by law;
3. use the application for an unlawful or unauthorized purpose;
4. remove or alter copyright, trademark, or other proprietary notices;
5. use the application in a way that competes with or replaces the Services.

Apple and Google app stores

If you download, access, or use the app from the Apple App Store or Google Play (each an “App Store Provider”), the applicable app store’s terms of service may also apply to your use of the app.

You acknowledge and agree to the following:

• Parties: These Terms & Conditions are concluded between you and Independo GmbH only, and not with the App Store Provider. We, and not the App Store Provider, are solely responsible for the app and its content.
• Maintenance and Support: The App Store Provider has no obligation whatsoever to furnish any maintenance and support services with respect to the app.
• Warranty and Claims: We are solely responsible for any product warranties, whether express or implied by law. To the maximum extent permitted by applicable law, the App Store Provider will have no warranty obligation whatsoever with respect to the app. We, not the App Store Provider, are responsible for addressing any claims by you or any third party relating to the app, including product liability claims, legal compliance, and intellectual property infringement.
• Legal Compliance: You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Third-Party Terms: You must comply with applicable third-party agreements when using the app (for example, your wireless data service agreement).
• Third-Party Beneficiary: The App Store Provider and its subsidiaries are third-party beneficiaries of these Terms & Conditions. Upon your acceptance of these terms, the App Store Provider will have the right (and will be deemed to have accepted the right) to enforce these terms against you as a third-party beneficiary.

13. Third-party accounts and integrations

Some parts of the Services may allow you to sign in through or connect to third-party providers, such as identity providers, app stores, communication services, or other integrations.

If you choose to use such third-party services, your use of those services is also governed by the terms and privacy policies of the relevant third party.

We are not responsible for the availability, accuracy, or practices of third-party services, and we encourage you to review their terms and privacy information directly.

14. Third-party websites and content

The Services may contain links to third-party websites, applications, or content.

We do not control and are not responsible for third-party websites or content, including their availability, accuracy, privacy practices, legality, or terms of use. Accessing third-party websites or content is at your own risk.

Any purchases or interactions you make through third-party websites are solely between you and the relevant third party.

15. Service management

We reserve the right, but have no obligation, to:

• monitor the Services for violations of these Terms & Conditions;
• take appropriate action against violations, including suspension or termination of access;
• restrict, disable, or remove content or functionality where reasonably necessary;
• manage the Services in a way that protects our rights, property, systems, users, and the proper functioning of the Services.

16. Privacy and data protection

Privacy and data protection are important to us.

Please read our Privacy Policy and our Data Processing page. These documents explain how we process personal data and provide additional information about data flows, service providers, and security-related measures.

By using the Services, you acknowledge that your personal data may be processed in accordance with those documents.

17. Term and termination by us

These Terms & Conditions remain in effect while you use the Services.

We reserve the right, in our reasonable discretion and to the extent permitted by law, to suspend, restrict, or terminate your access to the Services at any time if:

• you breach these Terms & Conditions,
• you violate applicable law,
• your use of the Services creates security, legal, or operational risk,
• payment obligations are not met,
• continued provision of the Services is no longer reasonably possible.

If your account is terminated or suspended, we may also remove or disable associated content or access where appropriate, subject to applicable law and our legal obligations.

18. Changes, availability, and interruptions

We may change, update, suspend, or discontinue parts of the Services from time to time.

We do not guarantee that the Services will always be available or uninterrupted. Maintenance, updates, technical issues, or third-party dependencies may cause downtime, delays, or errors.

To the extent permitted by law, we are not liable for losses resulting solely from temporary unavailability, interruptions, or modifications of the Services, unless caused by our intentional misconduct or gross negligence or unless mandatory law provides otherwise.

Nothing in these Terms & Conditions obliges us to maintain or support any Service indefinitely or to provide specific updates, corrections, or releases unless otherwise agreed.

19. Applicable law and jurisdiction

These Terms & Conditions are governed by Austrian substantive law, excluding the UN Convention on Contracts for the International Sale of Goods.

If you are a consumer residing in the EU, you continue to benefit from any mandatory consumer protection provisions of the law of your country of residence.

Unless mandatory law provides otherwise, the courts of Vienna, Austria shall have jurisdiction. If you are a consumer, you may also have rights to bring claims in the courts of your place of residence where required by applicable law.

20. Corrections

The Services may contain typographical errors, inaccuracies, or omissions, including with respect to descriptions, pricing, or availability.

We reserve the right to correct errors, inaccuracies, or omissions and to update information in the Services at any time, subject to applicable law.

21. Limitation of liability

To the extent permitted by law, we are liable for damages only where caused intentionally or by gross negligence.

This limitation does not apply where liability is mandatory under applicable law, including liability for personal injury, death, product liability, or other non-excludable claims.

To the extent permitted by law, we are not liable for indirect damages, consequential damages, lost profits, loss of opportunity, or damage resulting from temporary unavailability, technical failures, third-party infrastructure issues, internet failures, or improper use of the Services, unless caused by our intentional misconduct or gross negligence.

Where liability is legally limited, our total liability arising out of or in connection with the Services shall, to the extent permitted by law, be limited to the amount paid by you to us for the relevant Service during the 12 months preceding the event giving rise to the claim.

22. Indemnification

You agree to indemnify and hold us harmless, to the extent permitted by law, from and against third-party claims, liabilities, damages, losses, and reasonable costs arising out of or related to:

1. your unlawful use of the Services;
2. your breach of these Terms & Conditions;
3. your infringement of the rights of a third party;
4. User Content submitted by you in violation of applicable law or these Terms & Conditions.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, at your expense where permitted by law, and you agree to cooperate with us in the defense of such claims.

23. User data and backups

We store certain data that you submit to the Services, as well as technical data related to your use of the Services, in order to operate and improve the Services.

Although we may perform routine backups, you remain responsible for maintaining copies of data where this is necessary for your own purposes, unless otherwise agreed in writing.

To the extent permitted by law, we are not liable for loss or corruption of data unless caused by our intentional misconduct, gross negligence, or a non-excludable legal obligation.

24. Electronic communications, transactions, and signatures

By using the Services, sending us emails, or completing forms through the Services, you consent to receive electronic communications from us.

You agree that agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing, unless mandatory law provides otherwise.

You also agree to the use of electronic signatures, electronic contracts, electronic orders, and electronic records in connection with the Services, where legally permissible.

25. Miscellaneous

These Terms & Conditions, together with any policies or rules expressly incorporated by reference, constitute the entire agreement between you and us regarding the Services.

Our failure to exercise or enforce any right or provision under these Terms & Conditions does not constitute a waiver of that right or provision.

If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

We may assign our rights and obligations under these Terms & Conditions where legally permitted. You may not assign your rights or obligations without our prior written consent.

Nothing in these Terms & Conditions creates a partnership, joint venture, employment, or agency relationship between you and us.

26. Contact

If you have a complaint regarding the Services or would like more information, please contact us:

Independo GmbH
Lacknergasse 110
1180 Vienna, Austria
hallo@independo.app